Last updated: 15 September 2026
This policy explains how Rare Air collects and uses personal data when you visit this website or contact us. It is intended for visitors in the United Kingdom and applies to the personal data that Rare Air controls through this website.
Who is responsible for your data
Rare Air is the controller of the personal data described in this policy. If you have a question about this policy or wish to exercise a privacy right, please email enquiries@rareair.london.
Personal data we collect
When you email us, we receive your email address, the content of your message, and any other information that you choose to provide. If a conversation develops into a business relationship, we may also hold the contact and engagement information needed to administer that relationship.
When you visit the website, our hosting and security providers may process limited technical information, such as your Internet Protocol address, browser type, device information, the pages requested, and the date and time of the request. This information is generally recorded in server logs to operate and protect the website.
How and why we use personal data
We use enquiry information to respond to you, assess a potential relationship, and maintain correspondence. We use technical information to deliver the website, maintain its security, diagnose faults, and prevent misuse. Our usual legal basis is our legitimate interests in running a secure website and responding to genuine enquiries. Where we enter into an agreement with you, we may also use personal data to take steps at your request before entering into that agreement or to perform it. We will comply with a legal obligation where one applies.
Cookies and external services
This website is not designed to use advertising or analytics cookies. It uses standard technical functions needed for the website to load. The website may load resources from third-party providers, including font providers. Those providers may receive limited technical data such as your Internet Protocol address when your browser requests their resources. Their handling of personal data is governed by their own privacy information.
Who we share data with
We may share personal data with carefully selected service providers that support our website, communications, information technology, professional advice, or business administration. We may also disclose information where required by law or where reasonably necessary to establish, exercise, or defend legal claims. We do not sell personal data.
International transfers
Some service providers may process information outside the United Kingdom or European Economic Area. Where that occurs, we will use an appropriate transfer mechanism and safeguards required by applicable data protection law.
How long we keep data
We keep personal data only for as long as it is needed for the purpose for which it was collected. As a general guide, we retain enquiry correspondence for up to 24 months after the last meaningful contact, unless a longer period is needed for an ongoing relationship, a legal requirement, or the establishment, exercise, or defence of legal claims. Technical logs are retained for a limited period appropriate to security and operational needs.
Your rights
Subject to applicable law, you may have the right to ask for access to your personal data, to request correction or deletion, to restrict or object to processing, and to receive certain data in a portable form. Where processing is based on consent, you may withdraw consent at any time. To make a request, email enquiries@rareair.london. You also have the right to complain to the UK Information Commissioner’s Office.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page shows when it was last updated.